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Medical transcription has always played an important role in the healthcare process, creating records of the patient-healthcare professional encounter. The criteria for evaluating these services are accuracy, turnaround time, security, and cost per line of transcription. It is also important to consider the indirect benefits of outsourcing like savings on payroll, information technology, real estate, management staff and utilities. Once these have been evaluated it is important to consider the fit of these services provided, to that of the healthcare facility requirements. With the advent of the Internet it is very easy for a healthcare facility to source service providers, but it is also important to consider whether the service provider is willing to customize its services to the needs of the healthcare facility. The record creation requirements of varied healthcare facilities could vary based on the following factors: · Number of doctors practicing in the healthcare facility: Healthcare facilities could vary from a one-healthcare professional practice to a hospital with a large number of specialties. The service offered by the medical transcription service provider needs to be customized to suit the specific requirements of the healthcare facility · Specialties: Medicine is a vast field with varied specialties. The language of each specialty is complex involving specific procedures, test, drugs and terminology. The service provider needs to have personnel well versed in the language of each specialty · Number of branches: Many healthcare facilities may have branches in different locations, the technological capabilities of the service provider need to be evaluated to ensure provision of seamless services · Type of reports/formats/templates: Different reports/ formats/ templates are required depending on the specialty; the ability of the service provider in customizing reports/formats/templates need to be evaluated based on their experience in having provided similar services · Turnaround time: The turnaround time requirements can vary according to the type of report and the specialty. The capability of the service provider to meet turnaround time requirement, needs to be evaluated based on the skill set of the transcriptionists and the technology used by the service provider · Option for integrating with EMR/EHR: For adoption of EMR/EHR, the capability of the service provider needs to be evaluated for HL&7 integration · Dictation modes: The option to retain familiar modes of dictation, is an important factor to be evaluated during the outsourcing process · Features like remote printing and faxing: The ability of the medical transcription service provider to provided additional features like remote printing and faxing need to be evaluated while sourcing the right service provider · Expansion plans of the healthcare facility: The vendor needs to be in a position to service the healthcare facility for current needs as well as have the capacity to provide services based on the expansion plans of the healthcare facility Renee Kelly has written numerous articles on online medical transcription, which has served as an amazing resource for healthcare facilities and healthcare professionals seeking the services of a professional transcription company.