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The process healthcare cannot operate in isolation; being dependent on various sources for inputs and support. Healthcare services are built on the premise of good quality inputs in the form of skills of healthcare professionals and other associated services like the medical equipment manufacturers, the pharmaceutical industry, laboratory services etc. for the smooth running of the medical and operational aspects. On the commercial and legal aspects, healthcare facilities have to coordinate with insurance providers and other statutory regulatory authorities. To run a healthcare facility successfully is a huge effort requiring quality personnel to coordinate all the activities. One of the vital inputs that contribute to several aspects of successfully running a healthcare is information in patient medical records. Medical transcription is the process of creating patient medical records, converting the audio of the patient- healthcare professional into text. As this process is an essential activity that requires specialized inputs to ensure quality services, outsourcing to a professional vendor is a convenient option. Outsourcing has numerous advantages, which help in reducing the burden of support staff. How does outsourcing reduce the burden of support staff? Transcription services provide help to support staff in the following: Eliminate the need for recruiting medical transcription staff: This essentially eliminates the onerous process of recruiting, hiring and training transcriptionists. This also essentially eliminates the need for organizing staff for extra transcription work or organizing manpower for creating patient medical records during holidays and weekends. Eliminate the need for a transcription platform: To be able to meet the turnaround time and HIPAA/ HITECH requirements, the process of creating patient medical records needs an effective and efficient transcription system. This system needs to accept dictation from various modes, automatically check for audio files at prefixed intervals and transmit for transcription, provide various methods of document delivery, HL7 interface for EMR adoption, archives for easy retrieval of older transcripts etc. By availing the services of a vendor all the software and tools required by the healthcare facility are provided by the vendor Help in coordinating records management/ health information management: Medical transcription is an important aspect of health information management. Transcription vendors help in various aspects of HIM, by providing legible, accurate, timely, accessible, consistent, relevant and secure Provide support in medico-legal aspects: Preserving the patient story in its entirety is an important aspect of recording the nuances of diagnosis, treatment and progress. Medical transcription aids in this by helping preserve the narrative. Helps in budgeting and accelerating reimbursements: Availing the services of a service provider is an effective method of cutting not only the direct costs of patient medical record creation but also indirect costs. Moreover timely creation of patient medical records helps in quickening reimbursements, as it provides the base information for coding and billing. Helps meet statutory regulations: It is mandated by law that the patient medical record needs to be maintained for a certain period. Moreover with the recent mandate of adoption of nationwide electronic health systems, outsourced services can play an important role in this aspect too. It can be seen that transcription providers offer valuable support to the efficient running of healthcare facilities, reducing the burden of support staff.